Support
Help with your video
Questions about an order, a script or a character? Most answers are below. If not, write to us and we will get back to you as soon as we can.
Write to us
hello@fantasticalpresents.comInclude your order number if you have one. Please do not send passwords or card details by email.
Your video and order page
Your video appears on a private order page as soon as it is ready. That page is also where you download it, share it, request your free remake and spend any remaining credits.
Something not right?
If a name is mispronounced or a line comes out wrong, use the free remake on your order page within 30 days. For anything else, such as a video that never arrived or a question about a charge, email us with your order number.
Prices, credits and refunds
Every character comes in the same three packages, and extra videos are kept as credits on your order page. Because each video is made to order from the script you approve, we offer the free remake rather than refunds, without limiting your legal rights.
Privacy and deleting your data
We keep only what we need to make and deliver your video. To have your order details, scripts or videos deleted, email us from the address you ordered with and we will take care of it.
About the characters
Every character is a public-domain historical figure or a character from an old book. Each video is an imagined AI performance, not an authentic recording, and is not endorsed by anyone.
Ideas for new characters
Tell us who you would like to hear from next. We only add figures from history or public-domain stories.
Fantastical Presents makes imagined AI video messages from public-domain characters.